Volume license versions: If you work in an organization that manages your installations, you might need to talk to your IT department. Microsoft Workplace Discount Program (formerly known as Home Use Program): If you bought Microsoft 365 for personal use through your company, see Install Office through Workplace Discount Program. If Skype version installed = 2016 %LocalAppData%\\microsoft\Office\16.0\Lync\Tracing else %LocalAppData%\microsoft\Office\15.0\Lync\Tracingįiles at that location with name containing "SigninTelemetryLog.Note: The steps to install the 2019, 2016, or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Microsoft 365 through one of the following: LocalMachine\SOFTWARE\Microsoft\MSCRMClientĬrm.log The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.ĬurrentUser\SOFTWARE\Microsoft\MSCRMClient The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. Troubleshoots intermittent connection problemsĬreates a detailed report of my Outlook, Office, Windows, and mailbox configurationĬreate detailed Outlook diagnostic reportĬreates a detailed scan of my Outlook Calendar to identify and resolve issues Outlook keeps saying "trying to connect." or "Disconnect" This solution resolves Outlook password authentication issues This solution helps with issues when Outlook is unable to start Setting up Microsoft 365 email in Outlook If it's on, please go to Troubleshooting Outlook issues. Check to see if the new Outlook toggle is turned on or off. Note: The Microsoft Support and Recovery Assistant is not applicable to new Outlook for Windows.
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